Counter Widgets

Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Paranormal Electronics ltd.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return in the form of a gift voucher for that can be used on our store on any item, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days in the form of a gift voucher for our store.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and process you gift voucher within 3 days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your email to make sure it hasn't been received.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

13. When purchasing a 'Pre-Order' product you will be asked to either pay a non-refundable deposit or the full amount for the product. If a deposit have been paid then this is not refundable unless we have decided to no longer offer the product on our store in which we will process a full refund for the product to the upto the amount you have paid. If the remaining balance for a 'Pre-Order' product has been paid but the product is delayed then you are entitled to a refund for the remaining balance and the deposit will be held until the product is ready to be sent. 

14. Purchases made during Covid-19 that have been subject to a longer waiting time are not automatically eligible for a refund, each case will be assessed on an individual basis by the directors on a weekly basis with a refund being issued in voucher form.